10 Must-Have Fields for Food and Beverage Processing Site Inspection Form Templates

10 Must-Have Fields for Food and Beverage Processing Site Inspection Form Templates

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In the food and beverage processing industry, companies need to perform regular inspections to maintain safe processes and environments. By taking the right steps and implementing various industry best practices, inspectors can adequately complete all safety inspections to maintain compliance and protect the company’s bottom line.

It’s important to understand what requirements are in place and how inspection forms can help meet them by incorporating the right fields.

Food and beverage processing companies must protect consumers from potentially contaminated food and create a safe environment for employees. To ensure food processors maintain consistently safe operations, the U.S. Food and Drug Administration (FDA) and other governing bodies have put rules and regulations in place for these facilities. 

Since the Obama administration’s introduction of the Food Safety Modernization Act (FSMA) in 2011, the FDA has mandated inspections of food and beverage processing facilities more frequently. The FDA and the U.S. Department of Agriculture (USDA) have many requirements that food and beverage processing plants must meet in accordance with the FSMA.

For example, these facilities should have USDA-approved antimicrobial flooring to help prevent the growth and spread of harmful bacteria. Equipment must also be generally sanitary, cleanable, non-toxic, and devoid of the risk of contaminating food items. 

As food and beverage processors work to meet these strict regulatory standards, it’s best to have forms that help conduct thorough inspections in these facilities. The key is knowing what kinds of fields to include in your inspection forms to ensure all equipment and systems are checked thoroughly.

To maintain consistent compliance with FDA, USDA, and other requirements, the following are some of the main types of fields to include in food and beverage processing inspection forms.

One of the most important fields to include in electronic inspection forms is an image field. This field enables inspecting employees to upload images of any potentially faulty equipment and machinery in the facility. Management can then determine the specific problem and take the necessary steps to issue maintenance as soon as possible.

Another crucial field to include is food safety, which will cover many items that your inspector can check. For example, this checklist would help ensure all food contained within the facility is from an approved source, that all food is devoid of contamination and spoilage, and that all equipment handling food remains at least 6 inches off the floor.

Additionally, this section can help determine whether all food storage containers are clean, properly labeled, and sufficiently sealed.

Your form should also include a temperature control field that indicates whether a facility’s temperature settings are safe. All potentially hazardous foods must be within a safe temperature range to avoid spoilage, thermometers must be accurate, and frozen foods must undergo a safe thawing method if necessary. 

This section will help gauge employees’ health and safety when handling food items. If employees are handling food, this field should require inspectors to see if employees exhibit any signs of illness or wounds that could lead to contamination. Employees must also wash their hands consistently and properly. This section will also check to ensure a supervisor is always on duty to monitor operations and that employees store their personal belongings in the designated safe area.

Your form should include sections for equipment and utensil checks to ensure the equipment is clean and in good shape. In addition, this part of the form requires checking for malfunctioning or nonfunctioning equipment, and facilitating repairs and replacements when necessary. Lastly, this area will ensure that all utensils go through proper cleaning and sterilization procedures using dishwashers and other equipment.

Your form will also benefit from a section covering water and sewage in your facility. For example, this section will help confirm whether sinks are functioning properly and at the right temperatures, and that plumbing systems are checked for cracks and other damage or wear. In addition, this section could cover grease traps, liquid waste lines, and cross-connection control devices.

All restrooms and corresponding facilities should be regularly cleaned and maintained. These facilities also require functioning handwashing sinks with paper towels and antibacterial hand soap. Wall-mounted toilet paper dispensers are another common requirement in these facilities.

Food processing facilities need proper ventilation and illumination. Functioning ventilation systems will maintain steady air quality, while proper lighting will maximize visibility in and around the facility. Shatterproof lights are a common feature of food processing facilities.

Yet another item to consider is refuse and trash disposal. Inspectors should check interior and exterior trash containers to determine whether they’re clean and functional. Trash containers also require proper sealing, with lids kept closed at all times when not in use.

An infestation is one of the biggest potential hazards in any food and beverage processing environment. Inspections must check for the presence of any rodents or insects such as cockroaches and flies. Facilities must also seal off food preparation and other areas from live animals such as birds. When using pesticides, staff must use approved chemicals correctly to avoid contaminating food items.

Having detailed forms for inspecting food and beverage processing facilities will help prevent potential issues from compromising your operations, employees, and end products. Knowing what fields to include will help you build a comprehensive checklist that inspectors can easily follow to help maintain compliance and resolve any existing issues. If you want to help building inspection checklists for your food and beverage processing operations, consider implementing GoCanvas inspection form templates. You can craft in-depth checklists for food and beverage processing, along with other types of forms based on your needs. Request a demo today or try GoCanvas for free to get started.

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

Check out even more resources

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Your Guide for Rental Inspection Checklists

Your Guide for Rental Inspection Checklists

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A rental inspection checklist is used by property management companies to ensure that rental units are in good condition for tenants. The rental inspection checklist is typically performed by a member of the property management staff and includes all different areas of the home or property to inspection. Once the checklist form is completed, a report is generated that includes a signature from the inspector and a signature to be collected from the tenant. This creates an agreement between parties that the rental inspection was conducted and records any of the pertinent information, in case of a dispute later on.

A rental inspection can look very different depending on the property type. For example, a single family home will need to cover more areas than that of a studio apartment. The rental inspection checklist should have different templates for all of these different use cases. Here are some examples of the types of things included in a rental inspection checklist:

  • Interior of the unit
  • Exterior spaces
  • Building structures
  • Electrical, mechanical, and plumbing
  • Fire protection
  • And more

It’s important that your property management company performs thorough inspections on a routine basis and confirm that properties are maintained according to local regulations. Proactive inspections can identify issues before they become problems, leading to better maintained properties and lowered risk.

Two common types of rental inspections used by property management companies are residential property inspections and move-in/move-out inspections. Here is a brief overview on these types of rental inspections and templates you can use to get started.

A residential property inspection checklist is used to ensure that the property is livable and meets the required standards in your area. This checklist is used during a housing inspection to assess the overall condition of the property. It will have a thorough checklist for inspectors to review and detailed notes to make recommendations on what needs to be repaired. Similar to a home inspection that is performed for buyers, the rental inspection checklist is designed to give property owners a detailed assessment of the building to prepare it for tenant move-in.

You can access the residential inspection checklist here on the GoCanvas App Store.

Building owners and property managers will perform move-in and move-out inspections for tenants to create a document of how the property is maintained upon move in and any damages that exist upon move out. By performing a thorough inspection upon move-in, it creates a clear record of the condition of the property and an agreement from the tenant. If damages occur, the move-out inspection will document these issues and any applicable fines can be assessed upon move-out. 

You can access the move-in and move-out inspection checklist here on the GoCanvas App Store.

Still using paper forms to manage inspections? Consider going digital with inspection software built for property management companies, building contractors, real estate transactions, and much more. The GoCanvas platform is trusted by thousands of companies to streamline the inspection process and automate how work gets done. 

Tools for management. Inspection software provides tools to better manage inspections. Easily dispatch work orders to the right teams in the field and get real-time reports once work has been completed. Cloud-based tools ensure information is accessible and never lost. Inspection software makes it easier to collect and report on information from the field, saving your business time and money by cutting out manual processes.

Simplicity in the field. Inspection software and forms provide a simple solution for your workforce on site when performing property inspections on a mobile device or tablet. Inspection checklists can be built for your business needs and ensure that data is consistent every time by requiring fields. Information syncs automatically back to the office, cutting down on the reporting process and saving technicians from data entry.

Seamless digital experience. Software for mobile forms helps to digitize inspections, work orders, and other types of paperwork. If you need to share inspection forms with other stakeholders or clients, all of this can be done electronically and provide a better process for documentation. Provide better reports with photos, allow for digital signatures on documents, and manage everything using cloud-based tools instead of paper forms that are easily lost.

Looking for more examples? See how other companies are benefiting from inspection software and forms in this related article.

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

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How Security Guard Managers Should Handle Complaints

How Security Guard Managers Should Handle Complaints

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notebook of complaintsYou’re working hard to keep your clients safe and their property secure. You’ve been careful about the staff you’ve hired to work as security officers, conducted the necessary background checks and drug screens, and provided diligent training while clarifying your coe of conduct and expectations for how your agents should conduct themselves while on the job.

Yet despite these efforts, it’s inevitable that people will occasionally file a complaint about how your security officers perform their jobs. Sometimes these customer complaints are quite serious; other times they seem trifling.

Regardless, every customer complaint form lodged against one of your security guards and personnel needs to be taken seriously. Failing to do so puts you at risk for reputation damage or costly litigation. Even your business license is at risk. That’s why it’s crucial to have a thorough policy for handling customer complaints – and to follow it.

Have the right kind of post-incident follow-up

Virtually every state regulates private security officers and companies, and those regulations often set guidelines for handling complaints.

With that in mind, here the steps your organization should take in following up on a complaint:

Listen. The first step in handling complaints is to hear what the complainant has to say about the incident or problem. Was a security guard rude? Not paying enough attention? Or are we talking about something more serious, like a security guard who is accused of being intimidating, under the influence of drugs or alcohol, harassment, or worse? Your goal here should be to gather the facts at issue as the complaining party understands them, not to defend or condemn your employee. This first step is critical because an individual wants to feel they are being heard and respected — and research has shown that listening may reduce your litigation risk. This first step may be the most intrusive, but it is extremely important in handling complaints and making sure you are receiving all the pertinent information on what occurred.

Review the record. A critical source of information will be your guard’s own incident report. You should review this document before speaking with your security guard. If the report tells a story that’s different from the one you heard from the complainant, then you’ll want to pursue that discrepancy in your discussions with your employee. Also, take note of when the report, which should have been filed as soon as possible after the incident in question, actually was filed when handling complaints.

Gather more information. Beyond the complainant’s version, the security guard’s version, and the incident report, gather any additional sources of information that might be available, such as statements from other witnesses or camera footage, to attempt to understand what actually happened. When handling complaints, it is extremely important to gather as many pieces of information and evidence for validates sources as possible. This gives you a well-rounded view of the situation and doesn’t make you biased in any way when handling complaints.

Seek a resolution. The action you take will depend, of course, on the results of your investigation. While in severe cases your hands may be tied and disciplinary action will be required, most of the time you’ll have some discretion. The most important thing is to fully document the investigatory steps you took, what you discovered, and why you chose to take the action you did based on the evidence found. When you are handling complaints, you will feel pressure to rush to a resolution. Don’t! You want to make sure you make the best decision, for all parties, and ensure that the complaint is fully resolved.

Plan for follow-up. No matter how you handle a customer complaint, you should always be prepared to defend your response. Sometimes a patron won’t like the way you handled complaints and will seek further action. Other times, a state regulatory agency or other bureau or authority will hear about the incident and decide to conduct its own investigation. If this happens to you, it’s important to cooperate and have all your notes in order.

Proper documentation — the timely and accurate logging and filing of incident reports and daily activities — makes the process of handling complaints much more manageable.

Start by making sure your security guards are well-versed in how to describe an incident and include basic information (time, date, location, and witnesses) as well as unbiased, descriptive details. This makes handling complaints much more time efficent.

The process of investigating a customer complaint and documenting the results is much easier when your reports are digital. Storing all your activity logs in the cloud makes it easy to find the data you need when you need it and to properly handle complaints when they occur. Automatic time-stamping means you’ll always know when a report was filed; that’s especially important when investigating a customer complaint because reports filed long after an incident occurred means the information is often less reliable. Late documentation should also be a violation of your internal policies regarding incident reporting.

Moreover, a report that’s altered after it’s initially submitted is often a sign that something is amiss, and digital reporting makes it immediately clear when that has happened.

While paper-based logs are still dominant in the security industry, a crop of mobile apps are starting to emerge to make documentation faster, easier, and more accurate. One example of such an app is GoCanvas’ “Security Officer Daily Activity Log Mobile App,” which allows security guards and officers to log an incident, and then add detailed information such as GPS and images. You can get started with mobile reporting for free for, then decide later whether it’s right for handling complaints and more within your business. Or explore 100’s of other security industry apps that may be perfect for your business!

While training security guards to correctly report incidents, enforce rules, and document activities in a detailed manner doesn’t guarantee that they won’t be the target of customer complaints, but it can help your business retain its professional reputation, minimize the repercussions of a complaint, and better handle complaints in the future.

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

Check out even more resources

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5 Tips to Prepare for a Restaurant Health Inspection

5 Tips to Prepare for a Restaurant Health Inspection

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Health inspector at a restaurant

Whether you own a small restaurant or work at a major restaurant chain, health code violations can pose a significant threat to the life of the business and its consumers. Every year the USDA sends auditors to perform semi-annual restaurant inspections. Each inspection is unannounced, so restaurants must always be ready.

Without consistent internal audits and inspection checks, it can be challenging for restaurants to ensure they will be prepared when the inspector arrives. Many of the cleaning tasks done on a regular basis don’t even scratch the surface of what restaurant auditors will be paying close attention to. This is why weekly or even monthly inspections should be carried out internally. You can never overdo restaurant cleanliness.

Here are some common violations restaurants often overlook.

Keeping your food at safe temperatures is a must. The USDA requires that a refrigerator should be at 40 *F or below and freezers should be kept at 0*F or below. Refrigerator temperatures can fluctuate throughout the day which is why, if it is not required where you reside, it is recommended to keep a log of refrigerator temperatures and record the temperature two to three times each day.

When the food is ready to be served, the USDA requires hot food to be held at 140*F or above and cold food to match refrigeration standards at 40*F.

*Note – Refrigerator and freezer thermometer reading should be visible when the doors are open.

Just like what you learned when you got your Food Handlers Permit, cross-contamination is a serious issue. Cross-contamination happens when raw meat or other harmful foods come in contact with other foods. As an example, cross-contamination can occur when a cutting board is used for raw meat and then used again to cut vegetables. Cross-contamination can be avoided by clearly labeling and distinguishing between different cooking utensils used.

Clearly labeled food items are also important. Expiration dates should be visible on all products. For example, items that have thawed have a 48-hour lifecycle or less and therefore should be labeled with a visible expiration date within 48 hours. If an item isn’t marked or some inventory has expired this would be marked as critical on your restaurant audit.

How you clean up (or not) can result in a health violation! Many cleaning chemicals and solutions can be extremely harmful if incorrectly used or ingested. Unmarked or illegible cleaning chemicals can be easily confused and mixing these up is no small mistake. Every unmarked bottle could result in multiple critical marks on your audit. Avoiding this is simple, make sure every cleaning item or other container is clearly labeled and stored in an isolated location away from food handling processes. For example, you must keep red cleaning buckets with a micro-quat next to each station with a clean towel inside.

Companies using chemical solutions for dishwashing must be sensitive to PH levels and solution temperatures. Chemical solutions outside of these standards can be ineffective or potentially dangerous. To maintain proper chemical standards have staff perform a daily PH test and frequently replace solution water.

Employee cleanliness is another crucial component of this. Every employee should be sure to wash their hands thoroughly before handling food. When returning from the restroom even if they are not handling food hands need to be washed. Depending on the state you live in each restroom is required to display a sign mandating that “All Employees Must Wash Their Hands.” Inspectors have found creative ways to make sure this is being followed through with, and failure to do so can fail your inspection.

Employee accessories are also necessary to highlight. Things such as jewelry, nail length, and hair care are all stuff an auditor will take note of. Hair should be pulled back, nails should be kept short and preferably in gloves, and jewelry should be avoided. Each of these things is something managers should be diligent to enforce and wary of with their employees.

Bathrooms should be stocked with paper towels (or hand dryers), toilet paper, and hand soap at all times. To ensure that bathrooms are replenished it is recommended to have staff check once every 3 – 4 hours depending on the traffic. Other things to keep in mind is toilet cleanliness, issues such as a loose toilet seat are considered violations as well.

*Note – No trashcan in the restaurant can be full. There should be about 3 inches from the top of the trash to the top of the container.

Restaurant inspections don’t have to be intimidating. GoCanvas offers tons of free resources for small and large restaurants to improve their internal inspection process. To get started, check out a few of our popular restaurant inspection templates.

Find these and other restaurant apps in the GoCanvas Application Store. Use these templates or create your own to ensure your team is always prepared for your next audit. Sign up for GoCanvas for free today, or schedule a demo with our experts to learn more! Be prepared for your next restaurant health inspection with the help of GoCanvas!


Whether you are making the switch from paper or looking to improve your internal processes, we hope you consider GoCanvas as your data collection tool. Sign up for GoCanvas free and give our platform a try today!

Interested in learning more? Check out our how Cerveza Patagonia uses GoCanvas for restaurant and bar audits.

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

Check out even more resources

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Online Reviews and Your Business: By the Numbers

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If you’re in the hospitality industry, one dissatisfied customer may seem like a minor issue. But if that customer posts about his or her bad experience online, it can impact all your potential future customers — making it a major challenge. In this infographic, learn how online reviews can affect hotel and restaurant profits and what matters most to online reviewers. test.

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

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Keeping Hotel Labor Costs in Check:  How Mobile Inspection Apps Can Help

Keeping Hotel Labor Costs in Check:  How Mobile Inspection Apps Can Help

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When guests visit a hotel, they expect a clean room, of course, but beyond that, they expect service. They assume a concierge will greet them at the front desk, a cleaning crew will tidy their room each day, and a whole host of staff members will be on call to meet their every need.

Service is an essential part of the hotel experience — so essential, in fact, that labor is one of the largest costs for hotels, accounting for 45 percent of total expenses.

And it will likely only get more expensive. As the unemployment rate in the U.S. drops, hotels must increasingly compete for talent by offering higher pay. And in some states, such as California and Washington, there’s been pressure to increase the minimum wage and pay hotel staff more.
To keep guests happy, hotels can’t skimp on service. They must continue to hire quality staff who can meet the needs of customers. But they also can’t succeed if profit margins get too thin. So as labor costs rise, hotels need to figure out how to increase staff efficiency to stay profitable and keep guests happy.

Here are a few ways hotels can improve employee efficiency:

To keep labor costs low, your cleaning staff must be efficient; the more rooms your employees can clean in less time, the higher your profit margins. At the same time, you can’t sacrifice quality for the sake of efficiency. If your cleaning staff rushes through the cleaning process and misses important tasks, your guests will probably notice — and those issues will likely end up in a negative online review that could hurt your business.

Mobile inspection apps can help speed up the cleaning process while keeping quality high. For example, staff members can document each room they clean with photos within the app rather than by writing lengthy explanations. And by using an app, the information for each room is immediately available to supervisors, eliminating the need to collect papers and return to the back office. Plus, staff members can quickly reference a checklist for the tasks they need to complete, so they don’t miss any critical steps in the cleaning process.

Maintenance costs can get out of hand if you have to keep addressing the same issues over and over again. Maybe the same toilet overflows every couple of days so you have to send an employee to fix it. Or maybe your staff has a habit of forgetting to empty the trash under the bathroom sinks, which means a team member has to routinely double back empty it, slowing down the cleaning process (and inviting guest complaints).

Having an efficient way to spot and track patterns is key to managing labor costs. If your staff is documenting tasks and inspections on paper (or not at all), it’s impossible to get a big picture of where recurring problems appear or which employees seem to be involved in high numbers of them. Mobile inspection apps allow you to identify areas of weakness, address challenges proactively, and be more efficient overall. You also get real-time access to your data, and the ability to easily create summaries that can show trends for future planning.

When you have new employees at your hotel, you probably require them to shadow a more senior staff member for a few weeks until they’re capable of performing their responsibilities without supervision. While that can make for effective training, it can also significantly slow down your cleaning teams until the new employees are up to speed. And when you consider the high turnover rate in the hospitality industry — 72.9 percent in 2016 — that less-than-efficient training time can add up.

Finding ways to train your new employees faster is key to keeping your labor costs down. For example, you can use mobile inspection apps to give your employees easy-to-follow checklists that are accessible on their own mobile devices. Employees are quick to train, more compliant, and have an easier time completing necessary forms using mobile inspection apps since they can choose from drop-down menus and common fields can be pre-populated.

Maximizing your team’s efficiency can help keep your labor costs low — but that’s only part of running a successful hotel. Get more tips for keeping your rooms full and guests satisfied in our interactive eBook, “Fresh and Clean: How Mobile Inspections Save Hospitality Industry Reputations.”

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

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4 Innovative Ways to Better Train and Engage Hospitality Staff

4 Innovative Ways to Better Train and Engage Hospitality Staff

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In the hospitality industry, things don’t stay the same for long. Restaurant menus change, hotel room rates fluctuate, and perhaps most noticeably — at least for an establishment’s owners and managers — employees come and go.

The industry is well known for a high turnover rate. In 2016, it reached 72.9 percent overall, although some restaurants (quick service and fast casual, in particular) experience a turnover rate closer to 150-400 percent.

That revolving door of employment spells real challenges for restaurants and hotels. The higher the turnover, the more people to train — and subpar training can put your establishment’s reputation on the line. If a new hire provides bad service, doesn’t cook food to standards, or fails to clean every surface in a hotel room, there’s a high probability it will end up in a negative online review. And even one bad review can harm your business.

To keep your establishment’s reputation sparkling clean, try these innovative methods for training your staff members and keeping them engaged.

The hospitality industry tends to attract young workers. The average hospitality employee is 34 years old — the youngest average age of any reported industry in a recent study. But depending on the establishment, staff can trend even younger. In quick service and fast casual restaurants, the median age is 21.

With such a young group of workers, it can benefit hotel and restaurant management to meet their employees where they’re at — which, typically, is behind the screen of a mobile device. The average millennial spends more than three hours on a mobile device every day (25 percent spend more than five hours and check their phone more than 100 times a day — on average, every 15 minutes over a 24-hour period). And that’s clearly not limited to time off the clock. Most U.S. workers (66 percent) admit to using their smartphones several times a day while at work.

Considering that heavy smartphone use, young employees may find it easier and more natural if they can perform parts of their jobs using their mobile devices. Employees can complete mobile checklists, for example, to make sure they’re following correct cleaning and safety procedures every time. Performing parts of their job on a device they’re already familiar with (and likely already have in their hands) can help them get up to speed faster — and keep them engaged.

On average, companies spend more than 50 hours and $800 training each employee. In a high-turnover industry, those costs add up quickly. The faster you can get an employee up to speed — and with fewer resources — the better.

Restaurants and hotels can speed up the training process by using mobile checklist, guideline, and inspection apps. Rather than having to remember extensive cleaning procedures or safety measures, new hires can simply access the checklist anytime, on their own mobile device. In the end, companies can speed up the onboarding process, which can help make sure customers don’t notice a lag in service or cleanliness.

Providing feedback to your staff is essential to improving their performance and keeping them engaged. Millennials in particular need and prefer feedback on a daily or weekly basis, rather than at an annual review. And they’re not only talking about positive reinforcement. In a recent survey, 92 percent of respondents agreed that negative feedback, when delivered appropriately, is effective at improving performance.

But in a busy industry like hospitality, it’s not easy to constantly monitor all your employees for feedback opportunities. By the time a guest or patron complains about poor service or a dirty room, the responsible employee may be gone for the day — and may not work another shift until the next week. Will you remember to provide that feedback the next time he or she clocks in?

If your staff uses mobile inspection, guideline, and checklist apps to document cleaning or safety procedures, it’s easier to keep tabs on who’s up to speed on your establishment’s procedures, who could use a refresher, and who is (or is not) following process daily. With mobile apps, all this information is available to you at your fingertips, eliminating the need to personally check on employees to ensure they are following proper procedures. You can even require employees to snap photos of their workstation or cleaning handiwork, which can help you spot issues and provide feedback immediately. That gives you the opportunity to objectively and quickly correct problems, which can help keep guest satisfaction and employee engagement high.

Of course, not all feedback should be negative — and employees benefit just as much from recognition for a job well done. Seventy-two percent of employees say they would work harder if they felt their efforts were better recognized. But the most effective way to provide that praise isn’t necessarily an employee of the month award, or a shout-out at the next all-company meeting. Most millennial employees — 80 percent — prefer on-the-spot (and frequent!) recognition.

But again — are you going to wait until a rave review for your establishment pops up on TripAdvisor to recognize your staff?

To provide timely praise to your employees, it’s important that you know that they’re doing a good job as they perform their daily responsibilities. When employees use mobile inspection apps, the data is immediately accessible in the cloud ­— which means you can see who’s doing a good job and acknowledge their hard work before their shift is over.

Training and engaging your employees can help you combat high turnover and associated training costs. But beyond that, it can help you provide the consistent, quality service that your customers expect — no matter how long your staff has been employed.

Want to learn more about how mobile inspection apps can help you keep your rooms and tables full? Check out our new interactive eBook, “Fresh and Clean: How Mobile Inspections Save Hospitality Industry Reputations.”

About GoCanvas

GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers. 

Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.

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