How to Resolve Field Issues Faster with GoCanvas Follow-Ups
In field work, even small issues can snowball into big delays if they aren’t caught and handled quickly. Missed repairs, failed inspections, and incomplete work all impact timelines, budgets, and customer satisfaction.
That’s why GoCanvas® created Follow-Ups—a new feature designed to make field issue resolution faster, easier, and more organized. Whether you’re on a construction site, managing maintenance teams, or overseeing inspections, Follow-Ups gives you a better way to track, assign, and close the loop on issues before they become bigger problems.
Here’s how it works—and how it can transform your day-to-day operations.
What Are Follow-Ups in GoCanvas?
Follow-Ups are digital tasks that are automatically created based on information collected in a form.
Example:
- A technician notes a failed inspection point during a site visit.
- Instead of sending an email or hoping someone remembers, a Follow-Up is triggered automatically.
- The issue is assigned to the right person, with all the details and deadlines needed to fix it fast.
Follow-Ups are directly tied to submitted forms, so everything stays organized, searchable, and trackable—no paper notes, no missed handoffs.
Want to see more? Take a quick tour below! [insert follow-ups storylane – pull from article or lp]
4 Ways Follow-Ups Help You Resolve Issues Faster
1. Instant Task Assignment
Instead of waiting for office teams to review forms and flag problems, Follow-Ups allow you to assign tasks the moment an issue is found. The right team member gets notified in real-time, reducing lag and speeding up issue resolution.
Up to 35% of a field worker’s time can be lost dealing with unplanned work due to unresolved issues. Catching problems early helps teams stay on track.
–McKinsey & Co.
2. Built-In Accountability
Every Follow-Up includes:
- A clear issue description
- A due date
- An assigned team member
- A direct link to the original form submission
This level of transparency keeps everyone aligned and accountable—with no confusion over who’s responsible or what needs to happen next.
Nearly 48% of all construction rework stems from poor communication or project data disconnects.
–Autodesk + FMI Report
3. One Centralized View
Give customers full visibility into completed work by including Follow-Ups in your PDF reports. You can choose to include or omit Follow-Ups depending on your reporting needs.
You can download a detailed report showing:
- The original issue
- The assigned team member
- Resolution steps
- Completion status
This is especially powerful when working with customers, clients, or auditors, as it creates a clear documented trail of what was reported, when action was taken, and how it was resolved.
Use Cases: Where Follow-Ups Make a Big Difference
- Construction: Track punch list items, safety hazards, and incomplete work
- Facilities management: Assign urgent repairs before they escalate.
- Inspections: Resolve failed checkpoints faster with clear next steps.
- Field service: Manage callbacks, warranty repairs, and return visits.
The average direct cost of rework in U.S. construction is over $30 billion annually, with rework often costing 5–15% of a project’s total budget.
–Construction Industry Institute + FMI Research
Ready to Streamline Your Field Issue Resolution?
Follow-Ups are included in your GoCanvas platform—no add-ons or complicated setups.
Start using them to catch problems early, respond faster, and keep your projects moving forward.
👉 Request a demo to see Follow-Ups in action!Already a GoCanvas customer? Learn how to get started with this step-by-step guide.
Stay in Touch!
About GoCanvas
GoCanvas® is on a mission to simplify inspections and maximize compliance. Our intuitive platform takes care of the administrative tasks, freeing our customers to focus on what truly matters – safeguarding their people, protecting their equipment, and delivering exceptional quality to their customers.
Since 2008, thousands of companies have chosen GoCanvas as their go-to partner for seamless field operations.
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